Terms and Conditions

These Terms and Conditions govern your use of the website operated by Hinderliter Hearing Services. By accessing or using our website, scheduling appointments, purchasing products, or opting into communications, you agree to these Terms.

1. Medical Disclaimer

Information provided on this website is for informational and educational purposes only and is not medical advice. Website content should not be used as a substitute for professional evaluation, diagnosis, or treatment by a licensed healthcare provider.

In the event of a medical emergency, call 911 or seek immediate medical attention.

2. Appointment Scheduling

Our website may allow users to request or schedule appointments online.

• Appointment requests are not considered confirmed until verified by our office.
• We reserve the right to reschedule or cancel appointments as necessary.
• Patients are responsible for providing accurate contact and insurance information.
• Missed appointment and cancellation policies may apply and will be communicated separately.

3. Hearing Aid and Product Purchases

Products offered through our website may include hearing aids, accessories, batteries, and related items.

• All purchases are subject to product availability.
• Prices may change without notice.
• We reserve the right to refuse or cancel orders due to pricing errors, inventory issues, suspected fraud, or other circumstances.
• Certain hearing devices may require professional fitting, programming, or verification before use.
• Returns, exchanges, warranties, and trial periods are governed by our separate Return Policy and applicable state and federal laws.

4. Payment Processing

Payments made through the website are processed through secure third-party payment providers.

• We do not store complete payment card information on our servers.
• You authorize us and our payment processors to charge the payment method provided for purchases and services requested.

5. Text Messaging and SMS Communications

By providing your mobile phone number and opting in, you consent to receive text messages from Hinderliter Hearing Services regarding:

• Appointment reminders
• Appointment confirmations
• Scheduling updates
• Hearing aid service notifications
• Order status updates
• Practice-related communications

SMS Terms

• Message frequency varies.
• Message and data rates may apply.
• Consent is not a condition of treatment or purchase.
• Reply STOP to opt out.
• Reply HELP for assistance.
• Mobile carriers are not responsible for delayed or undelivered messages.

6. Privacy and HIPAA

We are committed to protecting your personal information.

Information submitted through our website may be governed by our Privacy Policy and applicable healthcare privacy laws.

Patients should avoid transmitting highly sensitive medical information through unsecured website forms unless specifically directed by our office.

7. User Accounts

If you create an account or access a patient portal:

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity occurring under your account.
• Notify us immediately of any unauthorized account access.

8. Intellectual Property

All website content, including text, logos, graphics, images, videos, forms, and software, is owned by or licensed to Hinderliter Hearing Services and is protected by intellectual property laws.

Content may not be copied, reproduced, distributed, or used without written permission.

9. Prohibited Uses

Users may not:

• Violate applicable laws or regulations.
• Attempt unauthorized access to website systems.
• Upload malicious software.
• Interfere with website functionality.
• Use the website to transmit unlawful, threatening, or fraudulent content.

10. Third-Party Services

Our website may integrate with third-party providers for scheduling, payment processing, patient communications, financing, or analytics.

We are not responsible for the privacy practices or content of third-party websites or services.

11. Disclaimer of Warranties

The website and its content are provided "as is" and "as available" without warranties of any kind, express or implied.

We do not guarantee uninterrupted access, error-free operation, or complete accuracy of website content.

12. Limitation of Liability

To the fullest extent permitted by law, Hinderliter Hearing Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of the website, products, or services.

13. Indemnification

You agree to indemnify and hold harmless Hinderliter Hearing Services, its employees, providers, and affiliates from claims arising from your violation of these Terms or misuse of the website.

14. Changes to These Terms

We may modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date.

15. Governing Law

These Terms shall be governed by the laws of the State of Michigan without regard to conflict-of-law principles.

16. Contact Information